Dior 1:1 Premium Grade Quality

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All orders are carefully built and processed within 2–3 business days after confirmation. Each item goes through a quality check to ensure it meets our standards before dispatch. Once your order is ready, it is handed over to our delivery partner. Shipping time may vary depending on your location, but most orders are delivered within 3–5 business days after dispatch. You will receive a confirmation message and tracking details as soon as your order is shipped, so you can easily track your delivery. Please note: Business days do not include weekends or public holidays Delays may occur during peak seasons or due to unforeseen circumstances Make sure your shipping details are correct to avoid delays If you have any questions or need urgent delivery, feel free to contact us anytime.